Storage Old Ford Terms and Conditions
These Terms and Conditions set out the basis on which Storage Old Ford provides storage, handling and related removal services within the United Kingdom. By placing a booking, using our storage facilities or instructing us to handle or transport your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who books or uses our services.
We, us, our means Storage Old Ford and any employees, contractors or agents engaged to provide the services.
Services means any storage, handling, packing, loading, unloading, transport, removal or related services we agree to provide.
Goods means the items that you ask us to store, move or handle as part of the services.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or service confirmation issued by us.
2. Scope of Services
We provide storage and, where agreed, removal and associated services for domestic and commercial customers. The precise scope of the services, including collection and delivery locations, storage unit size, duration of storage, and any additional services, will be set out in our written quotation or service confirmation.
We reserve the right to refuse to provide services in respect of any goods that, in our reasonable opinion, are unsafe, unlawful to store or transport, inadequately packed by you, or otherwise unsuitable.
3. Booking Process
All bookings for storage or removal services must be made in advance and are subject to availability. You may request a quotation based on the information you provide about your goods, access conditions and service requirements.
A booking is only confirmed once we issue a written confirmation setting out the services to be provided, the charges payable, and the scheduled dates. Any quotation given is an estimate based on the details you supply and will only become binding when confirmed in writing.
You must provide accurate and complete information, including but not limited to:
1. The volume and nature of the goods.
2. Access details at collection and delivery addresses, including parking restrictions, stairs, lifts or limited access.
3. Any items requiring special handling, such as fragile, bulky or high value goods.
4. Any applicable time restrictions or deadlines.
If the information you provide is incomplete, inaccurate or changes, we may adjust the charges and service arrangements accordingly, or, in some cases, decline to proceed with the service.
4. Customer Responsibilities
You are responsible for ensuring that:
1. You are the owner of the goods, or have full authority from the owner to enter into the contract.
2. Goods are properly packed and prepared for storage or removal, unless we have agreed in writing to provide packing services.
3. All goods are safe, do not present a risk to health, safety or property, and are permitted by law to be stored and transported.
4. You or your appointed representative are present at the agreed times for collection, delivery, or access to the storage unit, unless otherwise agreed.
5. Access routes at collection and delivery addresses are clear and reasonably suitable for our vehicles and staff.
You must not store or request us to handle any of the following prohibited items:
1. Explosives, weapons, ammunition or hazardous materials.
2. Chemicals, gases, flammable or combustible substances.
3. Perishable, living or dead animals, plants or foodstuffs likely to attract pests.
4. Illegal goods, stolen property or items obtained unlawfully.
5. Waste, rubbish or materials intended for disposal, except as expressly agreed under waste regulations and services.
5. Payments and Charges
All charges for services will be set out in the quotation or service confirmation. Unless otherwise agreed in writing, the following payment terms apply:
1. A deposit may be payable at the time of booking to secure the service.
2. For removal services, the balance is normally due prior to or on the day of service commencement.
3. For storage services, charges are usually payable in advance, either monthly or for the agreed storage period.
We reserve the right to charge additional fees for:
1. Waiting time caused by delays outside our control, such as inability to gain access to the property or storage unit.
2. Additional labour, materials or services requested on the day or arising from inaccurate information provided at booking.
3. Late payment charges and interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
We may review and adjust our storage fees periodically. Any change in recurring storage fees will be notified to you in advance and will take effect at the start of the next billing period, unless otherwise stated.
6. Cancellations and Amendments
You may cancel or amend your booking by providing us with reasonable written notice. The applicable cancellation or amendment charges will depend on how much notice you give before the scheduled service date.
We may apply the following guideline charges, unless otherwise agreed in writing:
1. More than seven days notice before the service date: full refund of any deposit paid, less any non-recoverable costs incurred by us.
2. Between two and seven days notice: a percentage of the total service charge may be retained or become payable as a cancellation fee.
3. Less than two days notice or failure to provide access on the service date: up to the full service charge may be payable.
For ongoing storage, you may terminate the contract by giving the minimum notice specified in your storage agreement. Storage charges will remain payable until you have removed all goods and any keys or access devices have been returned.
We reserve the right to cancel or suspend services at any time if:
1. You fail to pay any sums due.
2. You breach these Terms and Conditions.
3. We consider that the goods or access conditions present an unacceptable risk.
4. Circumstances beyond our reasonable control make it impracticable to perform the services.
7. Access to Storage Units
Access to the storage facility or unit will be provided during our published opening hours or as otherwise agreed. We may require reasonable notice for access requests, particularly where staff supervision is needed.
You must comply with any site rules, security measures and health and safety instructions when visiting the facility. You are responsible for any persons you bring onto the premises.
We may, if necessary and in accordance with applicable law, open and inspect your storage unit or goods where:
1. We are required to do so by law or regulatory authority.
2. We have reasonable grounds to suspect a breach of these Terms and Conditions or that the goods present a danger.
3. It is required for maintenance, repair or emergency purposes.
8. Liability and Risk
Except where we expressly agree in writing to provide additional cover, you are responsible for arranging adequate insurance for your goods while in storage or in transit. Our standard charges do not include insurance for loss or damage to your goods.
We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage is limited as follows:
1. We are not liable for any loss or damage arising from your failure to pack goods properly, to disclose relevant information, or to comply with these Terms and Conditions.
2. We are not liable for loss or damage caused by inherent defects, deterioration, atmospheric or climatic conditions, vermin, moths or infestations, or natural changes in the goods.
3. We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of use or loss of opportunity.
4. Our total liability for any claim arising out of or in connection with the services is, to the maximum extent permitted by law, limited to a reasonable sum related to the charges paid for the relevant services, unless otherwise agreed in writing.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Risk in the goods remains with you at all times. You should ensure that you have suitable insurance cover in place for the full replacement value of your goods while they are stored or transported.
9. Time Limits for Claims
You must inspect the goods as soon as reasonably possible after collection from storage or completion of removal services. Any apparent loss or damage must be notified to us in writing within a reasonable period, and in any event no later than seven days after you become aware of the issue.
We are not obliged to consider any claim made outside these time limits, unless you can demonstrate that it was not reasonably possible to notify us earlier.
10. Waste Regulations and Disposal
We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and will not accept household rubbish or commercial waste for storage.
If, during removal or storage, you ask us to dispose of certain items, this will only be done where we agree in advance and where lawful and safe to do so. Additional charges may apply for waste handling, recycling or disposal.
You remain responsible for ensuring that any items presented for disposal are not hazardous, restricted or unlawful to handle. We reserve the right to refuse to take any items we reasonably deem to be unsuitable or non-compliant with waste regulations.
Where you fail to collect goods at the end of the contract or leave unwanted items in the storage unit, we may, after giving reasonable notice, treat such goods as abandoned. We may then arrange for sale, recycling or disposal of the goods in a lawful manner and apply any proceeds towards outstanding charges and costs, returning any surplus to you where reasonably practicable.
11. Right of Lien and Sale of Goods
We have a lien over the goods stored or handled by us for all sums due and unpaid under the contract. If you fail to pay any amounts due, we may retain possession of your goods and may refuse access until payment is made in full.
If amounts remain unpaid after reasonable notice, we may, to the extent permitted by law, sell or otherwise dispose of some or all of the goods to recover outstanding charges, costs and reasonable expenses. Any surplus from a sale will be held for you for a reasonable period, after which it may be dealt with in accordance with applicable law.
12. Force Majeure
We are not liable for any failure or delay in performing our obligations under the contract where such failure or delay results from events beyond our reasonable control. These may include but are not limited to extreme weather, natural disasters, fire, flood, pandemic, strikes, industrial disputes, transport disruptions, war, civil unrest or compliance with legal requirements.
Where a force majeure event occurs, we will take reasonable steps to minimise disruption and will resume services as soon as reasonably practicable.
13. Data Protection and Privacy
We will collect and process personal information about you for the purposes of managing your booking, providing services, administering payments and complying with legal obligations. We will handle such information in accordance with applicable data protection laws.
Your personal data will only be shared with third parties where necessary to provide the services, to recover debts, or where required by law or regulatory authorities.
14. Variations to Terms
We may amend these Terms and Conditions from time to time. The version in force at the time you make a booking or renew a storage period will apply to that contract. Where ongoing storage is provided, we may introduce reasonable changes by giving you advance notice. Continued use of the storage facility after the effective date of any change will constitute your acceptance of the updated terms.
15. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed severed from the remaining terms, which will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Entire Agreement
These Terms and Conditions, together with any written quotation, service confirmation or storage agreement issued by us, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in the contract documents.
By placing a booking, signing a storage agreement or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
