Oldford Storage Service Terms and Conditions

These storage service terms and conditions set out the basis on which Oldford Storage provides self storage and related services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or using any storage unit or associated facility, you agree to be bound by these terms. Please read them carefully before confirming a reservation. They are designed to explain your rights and responsibilities clearly, including how bookings are made, how payments are handled, when cancellations may apply, and what standards must be followed regarding items placed into storage.

Oldford Storage provides services to private and business users subject to availability and acceptance of a valid booking. Nothing in these storage terms affects any rights that cannot be excluded under UK law. These terms should be read alongside any booking confirmation, inventory record, access instructions, or facility rules provided at the time of service.

In these conditions, references to “you” or “customer” mean the person who makes the booking or signs the storage agreement, including anyone authorised to act on their behalf. References to “we”, “us” and “our” mean Oldford Storage. Any variation to these terms must be agreed by us in writing. If any part of these terms is found to be unenforceable, the remainder will continue to apply.

Booking process. A booking is usually made by submitting the requested details and selecting the preferred unit size, start date, and service period. A booking is not confirmed until we accept it and, where required, receive any initial payment or deposit. We may ask for proof of identity, proof of address, business registration details, or other information reasonably needed to verify the booking and comply with legal obligations.

Before your booking begins, you must ensure that the information you provide is complete and accurate. If your circumstances change, you must notify us promptly so we can update the record. We reserve the right to refuse or cancel a booking where the information provided is misleading, incomplete, or suggests that the intended use may breach these terms or applicable law. The booking confirms only the storage service described; it does not transfer ownership of the unit or any facility area.

Where a specific self storage unit is requested, we will aim to provide a unit of the stated type and size, but exact dimensions, layout, and location may vary. Any measurements are approximate unless expressly stated otherwise. You are responsible for checking that the unit is suitable for your belongings before placing items inside. If access is controlled, you must follow the entry procedure and any security steps in place at the site.

Payments. Fees are charged according to the agreed rate, frequency, and billing method stated in the booking confirmation. Unless otherwise agreed, charges are payable in advance. We may require a deposit, administration fee, or other upfront sum before access is granted. All sums are due without deduction or set-off unless required by law. If a payment is not received by the due date, we may apply interest or reasonable late payment charges permitted by law and may suspend access until the account is brought up to date.

Prices may change with notice, particularly for rolling contracts, periodic renewals, or after the expiry of a fixed promotional rate. Where notice is required by law or under the agreement, we will provide it in a reasonable manner. You remain liable for fees until the storage agreement ends and all items are removed, the unit is cleared, and any keys, codes, or access devices are returned as required. Failure to remove goods on time may result in additional charges.

Payments must be made using the methods we accept from time to time. If a card payment, direct debit, bank transfer, or other method is reversed, declined, or cancelled, you remain liable for the underlying amount and any associated bank or recovery charges to the extent permitted by law. We may appoint a debt recovery agent or take legal action to recover outstanding sums. Any costs reasonably incurred in that process may be added to the balance where lawful.

Cancellations and termination. If you wish to cancel a booking before the storage start date, you must give notice in accordance with the booking terms or the notice period stated in your confirmation. Where a booking has already started, the agreement may be cancellable only in line with the contract type and any mandatory consumer rights that apply. Fixed-term agreements may require you to pay for the full agreed period unless a shorter notice arrangement is expressly allowed.

We may cancel or terminate the agreement immediately if you breach these terms, fail to pay on time, provide false information, use the unit unlawfully, or present a risk to the facility, our staff, or other customers. We may also terminate where required by law, by a court order, or where continued storage becomes impracticable for operational or safety reasons. In most cases, we will provide notice of termination and an opportunity to remove goods, unless urgent action is needed.

On termination, you must remove all items from the unit, clean it to a reasonable standard, and return any access items. If you fail to do so, we may charge continued storage fees, removal costs, disposal costs, and any reasonable administration expenses. After lawful notice, and where permitted by contract and statute, we may dispose of or sell goods to recover outstanding amounts. Any surplus will be handled in accordance with applicable law.

Liability and customer responsibility. You are responsible for packing, labelling, and securing your own goods unless we have expressly agreed to provide a different service in writing. You must ensure that items are suitable for storage and that they are protected from deterioration, pests, moisture, or breakage as far as reasonably possible. We do not accept responsibility for verifying the value, condition, or insurability of stored goods.

Subject to the limits of law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from your failure to comply with these terms. Our liability for loss or damage to goods is limited to the extent caused by our proven negligence, wilful misconduct, or breach of statutory duty. Nothing in these storage service conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

You should maintain appropriate insurance for the full replacement value of your goods while in storage and during transit to and from the unit. If we offer insurance or a declaration-of-value option, you remain responsible for ensuring that the level of cover is adequate. Any claim must be notified within a reasonable time and supported by evidence of ownership, value, and loss. Claims may be refused where your breach of these terms contributed to the damage or loss.

Waste regulations and prohibited items. You must not place any waste in a storage unit unless it is lawfully packaged, permitted, and accepted by us in writing. The unit must not be used as a disposal point for household rubbish, construction waste, trade waste, hazardous waste, or any material that would require specialist handling under UK waste rules. You are solely responsible for removing all unwanted items from the unit in a lawful manner.

It is forbidden to store anything illegal, dangerous, flammable, explosive, toxic, corrosive, radioactive, odorous, perishable, live, or capable of contaminating other property. This includes, without limitation, asbestos, chemicals, gas cylinders, fuels, fireworks, firearms, stolen goods, counterfeit goods, and any item whose possession or storage is restricted by law. We may inspect the contents of a unit where reasonably necessary for health and safety, compliance, or suspected breach of these terms, subject to applicable legal requirements.

Waste storage terms also require you to prevent leakage, infestation, contamination, and nuisance. Cardboard, timber, fabrics, liquids, batteries, electrical waste, and similar items must be stored only if safely packaged and not prohibited by regulation. If any item creates a risk to the environment, to our staff, or to other customers, we may move, quarantine, remove, or dispose of it without notice where urgent action is necessary. Any associated costs may be charged to you.

Access, use, and security. You must use the unit only for lawful storage purposes and not as a place of residence, business trading space, workshop, or meeting area unless we have agreed otherwise in writing. You are responsible for keeping the unit locked, secure, and free from unauthorised access. Any access code, key, or device issued to you remains our property or is provided solely for use under the agreement and must not be shared without permission.

We may issue site rules, security procedures, and health and safety instructions that form part of the service conditions. You must follow these at all times. If you cause damage to the facility, obstruct access routes, or interfere with security systems, you may be liable for the reasonable costs of repair, replacement, or remedial work. We may refuse access temporarily for maintenance, emergencies, inspections, or legal compliance, provided we act reasonably.

Customers must not smoke, create flames, use unapproved electrical equipment, or carry out hazardous activities in or around the unit. Any vehicle used for loading or unloading must be parked only in designated areas and must not block emergency routes. You are also responsible for ensuring that anyone you authorise to access the unit complies with these terms. Their actions will be treated as your actions for the purpose of enforcing the agreement.

Data, notices, and general terms. We may process personal data in connection with your booking, payments, security, and contract administration in accordance with applicable data protection law. Notices from us may be sent by email, text, post, or another reasonable method to the details provided in your booking. You are responsible for keeping your contact information current so that you receive important account and service messages without delay.

If we do not enforce a right immediately, that does not mean we waive it. Any delay or partial enforcement does not prevent us from enforcing the same right later. These terms, together with the booking confirmation and any written variation, constitute the entire agreement between you and us relating to the storage service. You may not assign your rights or obligations without our prior written consent, although we may assign or transfer our rights where lawful.

Governing law. These UK storage service terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules give consumers the right to bring proceedings elsewhere. If any provision conflicts with mandatory law, the mandatory law will prevail only to the extent of the conflict, and the remainder of the terms will continue in force.